- Support is provided by NR super-curators from NTK
- User support is available every weekday from 9:00 AM to 3:00 PM
Technical problems with the repository, issues with submitting or editing records
If you are a submitter or a member in a particular community, we recommend first consulting the curator of your community, who may set more detailed or stricter rules for the repository’s community. If you don’t know who your community’s curator is, you can find a list of curators and their contact information on the Partner Institutions page.
Contact the main support email support@narodni-repozitar.cz in the following cases:
- If you cannot resolve the problem with your community’s curator.
- If you are a community curator or a member of the General Community, contact support directly.
- All technical problems you encounter – for these, it’s always best to also provide information such as the time, community, user role, type of action, or a screenshot of the problematic section. Ideally, state all steps that led to the problem so that we can reconstruct it. We will try to respond to your query or problem as quickly as possible. However, if it’sa major technical problem, the solution may require more time. We will keep you informed of the resolution progress.
For general inquiries about the repository, questions about cooperation, contracts, and interest in collaboration, please use the email info@narodni-repozitar.cz.